FAQs
1. What is your return policy?
We have a 7-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in original packaging. Please refer to our return policy for more details.
2. Can I return sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards as mentioned in our return policy.
3. How can I start a return?
To start a return, you can contact us at info@hottrendsonline.net or use our Return Portal on the Main Menu Returns tab.
4. What items are not eligible for return?
Certain items like swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are not eligible for return. For more details, please check our return policy.
5. Do you accept exchanges?
No, we do not accept exchanges as mentioned in our return policy.
6. How long does it take to process a return?
We typically process returns within 5 - 7 business days after receiving the returned package. For more information, please refer to our return policy.
7. What are the shipping costs?
Shipping costs vary based on the order amount. We offer free shipping for orders above $15 and charge $3.99 for orders below $14.99. Please refer to our shipping policy for more details.
8. How long does delivery take?
In general, domestic shipments are in transit for 4 - 7 days. For more details on delivery terms, please check our shipping policy.
9. Do you ship to P.O. box addresses?
Yes, we do ship to P.O. box addresses as mentioned in our shipping policy.
10. How can I contact customer service?
For all customer service enquiries, please submit an enquiry at our Contact Us page.